Information for consumers

Information permanently accessible to the consumer pursuant to Section 92 of Act No. 257/2016 Coll. on Consumer Credit, as amended, for the tied consumer credit

Basic provider details

Business name: Raiffeisen – Leasing, s.r.o.
Mailing address: Hvězdova 1716/2b, 140 00 Praha 4
Telephone No.: 221 511 611
e-mail: rl@rl.cz

Additional provider details can be found in the Commercial Register:

https://or.justice.cz/ias/ui/rejstrik-firma.vysledky?subjektId=671627&typ=PLATNY
 

Supervision of adherence to obligations related to the provision of consumer credit by the provider is carried out by the Czech National Bank, registered office at Na Příkopě 28, 115 03 Praha 1 (www.cnb.cz). The company provides consumer credits as a non-bank consumer credit provider in accordance with Act No. 257/2016 Coll., on Consumer Credit, based on a licence granted by the Czech National Bank, effective from 09 Mar 2018. The licence can be verified in the register kept by the Czech National Bank or through a query.

General information on the process of providing consumer credit

The process of providing consumer credit

To express their interest in entering into a consumer credit agreement, the consumer can use the request form available at www.rl.cz or the provider’s contact details above. Subsequently, the provider shall present a non-binding calculation of the consumer credit to the consumer based on the information and parameters provided by the consumer. To express their interest in entering into a consumer credit agreement, the consumer may also use the provider’s online calculation at www.rl.cz where the consumer shall calculate the parameters of the consumer credit themselves (based on data entered by the consumer). Subsequently, and if still interested in entering into the consumer credit agreement, the consumer will be asked by the provider to fill in the consumer credit application and to submit documents proving the consumer’s income and other related documents and information. The consumer credit application, together with the documents proving the consumer’s income and its sustainability, constitute fundamental materials for the provider to decide whether the consumer credit can be provided to the consumer. In the next step, the provider and the consumer negotiate the agreement; during this negotiation the consumer may be asked to provide any additional information or any additional documents related to the consumer’s creditworthiness. Before entering into the agreement, the provider will shall provide to the consumer the proposed consumer credit agreement and information on the offered consumer credit through a standardized form, and the provider shall duly explain the same in a way so as to enable the consumer to assess whether the proposed consumer credit agreement corresponds to their needs and financial situation. The consumer credit agreement shall always be concluded in writing, with attached handwritten signatures of the parties or electronically through the application DigiSign. The consumer shall obtain one copy of the consumer credit agreement immediately after its conclusion. After concluding the agreement, the consumer credit shall be drawn to the bank account of the supplier of the financed object (vehicle), fundamentally only after the security of the consumer’s debts following from the consumer credit agreement is valid and effective, unless agreed otherwise by the parties in the consumer credit agreement. Some of the above described acts of the process of concluding the consumer credit agreement may also be executed through an intermediary.


In the scope of communicating (orally or in writing) with the consumer regarding the provision of the consumer credit, the provider does not provide any advice in terms of Section 85(1) of the Consumer Credit Act.

Information and documents required from the consumer

The provision of consumer credit shall always be preceded by an assessment of the consumer’s creditworthiness. To perform a thorough assessment of creditworthiness, the consumer shall be required to submit the following documents in addition to a properly completed application for consumer credit:

Employee:
Employment contract incl. amendments or
Confirmation of income issued by the employer (not older than one month)
and further:
Complete current bank account statements for the last three months or
Payslips for the last three months

 

Self-employed person:
Income tax return for the last completed period (incl. the revenue and expenditure annex / incl. the balance sheet and the profit and loss statement) in a form as submitted to the tax office
 

Person exercising executive functions:
Contract on performance of function or similar contract incl. amendments
and further:
Confirmation of income for the last three months or
Complete current bank account statements for the last three months

Non-employed person:
Confirmation of the amount and type of received pension or
Another decision on / confirmation of the award of financial payments issued by a public administration authority
 

Person living in (sub)tenancy:
Tennancy contract incl. amendments or
Complete current bank account statements for the last three months clearly showing the outgoing amount for the purpose of paying the rent

The scope of the required information is given by the content of the consumer credit application. The provider shall also take into account any information about the consumer obtained from the Non-Bank Client Information Register or other relevant sources.

In every particular case and after a consultation with the consumer, the provider shall determine which of the above listed documents shall be submitted by the consumer to assess their creditworthiness so as to duly assess their ability to repay the consumer credit. In justified cases, depending on the actual facts learned about the consumer, the provider may also request additional information and documents. The information and documents shall be requested by the provider in a scope that is necessary and adequate to the nature, duration, amount and riskiness of the credit to the consumer.

In the scope of assessing the ability to repay the consumer credit, the consumer is legally obliged to provide complete and truthful information, and if necessary, to explain, or as appropriate, amend upon request any information provided to the provider. If the consumer fails to comply with their obligations according to the previous sentence and therefore the provider will not be able to assess the consumer’s creditworthiness, the provider shall not provide the consumer credit.
 

In addition to information and documents required to assess the consumer’s creditworthiness, the following shall be required from the consumer:

Essential information about the provided consumer credit

Type of consumer credit and the borrowing interest rate

The consumer credit provided by the provider is always tied to the financing of a motor vehicle, categories M1, N1 and L (financed vehicle).

The borrowing interest rate of the consumer credit is fixed, meaning that the rate remains unchanged throughout the duration of the consumer credit agreement, unless a change thereof is agreed by the parties in writing.
 

Required security

The provider shall always require security of the consumer credit in the form of a security transfer of the property right to the financed vehicle with the condition subsequent. Therefore, in addition to the consumer credit agreement, an agreement on securing the transfer of property rights to the financed vehicle shall always be concluded by and between the provider and the consumer.

Examples of possible consumer credit durations

As a rule, the duration of the consumer credit is agreed as 12 – 72 months (thus 12 – 72 monthly instalments); however, other conditions are not excluded in a particular case. The specific needs and the financial situation of the consumer constitute the primary viewpoint for determining the duration of the consumer credit. 
 

Representative example of consumer credit
 

Any further costs (not included in the total costs of the consumer credit and required to be paid by the consumer in connection with the agreement).
 

The provider shall charge a fee on some acts performed in connection with the consumer credit agreement. The types of individual acts subject to a fee and the amounts of the fees are listed in the current fee schedule issued by the provider and available at www.rl.cz. The fee, incl. applicable VAT, shall always be payable within the payment term stated in the given tax document, unless already included in consumer credit instalments. The provider has the right to update the fee schedule at any time in the future, i.e. to change the types and amounts of individual fees. If an act is subject to a fee, the amount of the fee shall be determined according to the fee schedule valid as at the date of the act. 

Furthermore the consumer is obliged to cover the costs associated with registration of the provider as the owner of the financed vehicle in an appropriate register. The consumer shall be informed of the amount of these costs sufficiently in advance before concluding the agreement.

Possibilities of consumer credit repayment

As a rule, consumer credit is agreed to be repaid in the form of regular monthly instalments in the Czech currency, cashless, to the provider’s bank account. The number of instalments then corresponds to the duration of the consumer credit expressed in months. As a rule, the provider provides consumer credit for 12 – 72 months (thus 12 – 72 instalments); however, it is not excluded that different conditions may be agreed in a particular case. The specific needs and the financial situation of the consumer constitute the primary viewpoint for determining the number and frequency of instalments. As a rule, the amount of the consumer credit ranges between CZK 100,000 and CZK 2,000,000. The amount of the consumer credit is limited by the results of consumer’s creditworthiness assessment and by the value of the provided security. 

Information on the obligation to conclude a agreement on an ancillary service relating to consumer credit

Together with the consumer credit agreement, the accident (the so-called KASKO) insurance must be taken out in addition to the mandatory legal insurance (the so-called third party liability insurance). 

Conditions for early repayment of the consumer credit

The consumer has the right to repay the consumer credit, entirely or partially, at any time throughout the consumer credit duration. In such a case, the provider has the right to claim a reimbursement of purposefully expended costs related thereto, in the maximum amount of 1% of the early repaid part of the total amount of consumer credit, provided that the time period between early repayment and the agreed ending date of the consumer credit exceeds one year, or 0.5% of the early repaid part of the total amount of consumer credit, provided that the time period between early repayment and the agreed ending date of the consumer credit is not more than one year. However, the amount of this reimbursement shall not exceed the amount of interest that the consumer would otherwise pay in the period from the early repayment date until the end of the consumer credit. 

Warning about possible consequences of failing to observe the obligations related to the consumer credit agreement

If the consumer is delayed on any payment following from the consumer credit agreement, the provider has the right to charge a contractual penalty of 0.05% of the outstanding amount due for each day of the delay, while the sum of all applied contractual penalties shall not exceed the product of 0.5 multiplied by the total amount of the consumer credit, however, not more than CZK 200,000 in total. At the same time, the provider has the right to charge a late payment interest on the amount due at the statutory rate and to cover any purposefully expended costs incurred by the provider in connection with the consumer’s delay. In the event of the consumer’s delay, the provider is furthermore entitled to declare the consumer credit to be prematurely due or to withdraw from the agreement. However, before doing so, the provider shall call upon the consumer to pay the amount due, giving the consumer at least 30 days to execute the payment. If the amount due is not paid, the arranged security may be used (the financed vehicle may be taken away with respect to the security transfer of the property right to the same) and the debt may be exacted from the consumer through legal means, while in such a case, the consumer shall also be obliged to cover any related costs of the provider. 

Internal mechanism for settling complaints / claims of consumers

If the consumer is not satisfied with how the provider proceeds in the course of providing the consumer credit, the consumer has the right to file a complaint / claim. The above listed contact addresses of the provider should be used for this purpose. For a complaint / claim to be settled in a due manner, the consumer’s complaint / claim must include the consumer’s personal data (at the minimum: the first name, surname, date of birth / personal registration number), contact details (e-mail, telephone number or mailing address) and the subject of the complaint / claim, preferably with a detailed description of the service, product or act(s) of the provider complained about.
If the complaint / claim is complete and comprehensible, the provider shall inform the consumer about the settlement thereof within 30 days from the receipt thereof. If in justified cases, the complaint / claim cannot be resolved within 30 days from the receipt thereof, the provider shall inform the consumer of this fact and shall determine an additional period during which they shall inform the consumer about the settlement of the complaint / claim. If the provider fails to resolve the complaint / claim internally to the consumer’s satisfaction, the consumer has the right for an out-of-court settlement of the dispute through a financial arbitrator pursuant to Act No. 229/2002 Coll. on Financial Arbitrator, as amended  (www.finarbitr.cz). More detailed information about the settlement of claims can be found in the Complaints Procedure.


The information above is available to the consumer on a permanent basis pursuant to Section 92 of Act No. 257/2016 Coll. on Consumer Credit, as amended, in version valid from 12 March 2024.